If you need to reschedule an appointment, please give the office at least 24 hours notice, applicable to business days. This courtesy will allow another patient to be able to see the physician. Missed visits without 24 hour notice, applicable to business days, will result in a cancellation fee. Phone call reminders are a courtesy of the office, but it remains the responsibility of the patient to ensure they keep their appointment or cancel with sufficient notice.
Credit Card Policy
Credit cards are required to be kept on file when scheduling. Credit card authorizations are for the financial settlement of bills for services, insurance copayments, telephone consultations, missed appointments / cancellation of appointments with less than 24-hour notice, and purchases from Northeast Natural Medicine, LLC.
For the convenience of our patients, we carry some medical grade supplements. To maintain the quality of the product we carry, we cannot accept returns once they have been opened, used or after being off our temperature controlled shelves for more than 30 days. Refrigerated items, custom tinctures or special orders cannot be returned. A full credit or refund will be issued if the supplement is returned unopened, within 30 days. Many items can be purchased at a discount on our online dispensary. Supplements purchased through the online store cannot be returned to Dr. Carney’s office; please make your purchases wisely.